Refund policy
Returns & Exchanges
- We accept returns within 14 days of the delivery date. Items must be unused, in original packaging, and in the same condition as received to qualify for a return.
- To start a return, please contact our support team at ggpawleys@gmail.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive your returned item, we will inspect it and process your refund within 10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
- If you need to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order. Exchanges are subject to availability.
Defective or Incorrect Items
- If you receive a defective or incorrect item, please notify us within 7 days of delivery with photos, and we will send a replacement or process a refund at no additional cost.
Need Help?
For any questions or assistance, reach out to our support team at ggpawleys@gmail.com. We’re happy to help!